Terms of Service
The Ordinary offers online access to Sets, Serums, Eye Serums under the operating rules set out here. Use of the site confirms acceptance of those rules.
Permitted content use
Storefront text, graphics, layout, software, and original media are protected by applicable intellectual-property laws or used under permission. Personal, non-commercial browsing is permitted; copying, selling, republishing, or exploiting site content without authorisation is not. This statement reflects the current operating practice of The Ordinary.
External providers
The store relies on Shopify and may link to services operated by others. Their terms, privacy practices, availability, and content are controlled by those providers. A link does not by itself represent an endorsement. The Ordinary records and handles the related request under this published policy.
Items offered online
The Ordinary aims to present products accurately, but screen settings can affect colour and appearance. Measurements, features, packaging, and availability may change, and obvious errors may be corrected. Nothing in this section removes rights that applicable consumer law provides.
Allocation of risk
Except where law requires otherwise, the site and services are provided on an “as available” basis. To the fullest extent permitted by law, indirect, incidental, special, or consequential loss is excluded. Nothing limits liability that cannot legally be limited, or mandatory consumer remedies. Across the The Ordinary catalogue, this requirement remains consistent for eligible orders.
From cart to confirmed order
Prices are shown in USD. Applicable taxes are calculated as required by law and shown through checkout. Submitting an order is an offer to buy; an order becomes accepted when we send confirmation that it has been accepted or dispatched. At The Ordinary, this point is applied consistently to eligible customer requests.
We may decline or cancel an order for suspected fraud, payment failure, stock error, pricing error, legal restriction, or an incorrect address. Any captured payment for a cancelled order will be returned to the original payment method. For The Ordinary orders, this forms part of the published terms standard.
How updates are handled
We may update these terms prospectively by posting a revised version. The laws applicable at the merchant address govern, without displacing non-waivable rights in a customer’s jurisdiction. If one provision is unenforceable, the remaining provisions continue to apply. This requirement is built into the current service process used by The Ordinary.
Authorising the transaction
Payment is processed in USD under the Payment Policy. The customer authorises the selected provider to charge the amount displayed at checkout and confirms authority to use the payment method and billing information supplied. Customers of The Ordinary can refer to this rule whenever the stated conditions are met.
Website eligibility
A user must be able to enter a binding agreement under applicable law and must provide accurate, current information. Account credentials should be protected, and activity conducted through an account remains the account holder’s responsibility. The Ordinary applies this principle at the relevant stage of the online purchase journey.
The site may not be used for unlawful, fraudulent, abusive, harmful, or rights-infringing activity, to distribute malicious code, scrape without authorisation, or interfere with storefront security or operation. Questions about this point can be directed to The Ordinary using the verified details below.
Delivery and return policies
US delivery is free with no minimum purchase. Processing normally takes 1–2 business days and carrier transit normally takes 4–6 business days. Cancellations are available before dispatch; after dispatch, the Refund Policy applies. Eligible items may be returned or exchanged within 30 days after delivery. This statement reflects the current operating practice of The Ordinary.
How to contact us
The Ordinary
Email: Support@theordineryp.top
Telephone: (563) 700-7447
Physical address: 24 Microwave Hill Rd, Clancy MT 59634, United States
Customer service: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago time).
Please identify the product and order when writing to us.