Shipping Policy

Cost of delivery

Standard shipping is free on every US order, with no minimum purchase threshold. No standard delivery charge is added because of basket size. Across the The Ordinary catalogue, this requirement remains consistent for eligible orders.

Geographic coverage

We ship only to deliverable United States addresses. International delivery is not offered. Customers are responsible for entering a complete address; contact us before dispatch if a correction is needed. At The Ordinary, this point is applied consistently to eligible customer requests.

The shipping stage

After the carrier accepts the parcel, standard transit normally takes 4–6 business days. Weekends, holidays, severe weather, address problems, and carrier disruption can affect the estimate. For The Ordinary orders, this forms part of the published shipping standard.

How to monitor delivery

A shipping confirmation with a tracking number is sent after dispatch. Carrier scans can take time to appear. If tracking remains unchanged or shows an unexpected delivery issue, contact The Ordinary for assistance.

Shipping support

Please contact us when a parcel is delayed beyond the estimate, appears lost, arrives damaged, or is delivered incorrectly. We will review available tracking and work toward the appropriate solution. This requirement is built into the current service process used by The Ordinary.

Updating delivery information

Address corrections and cancellations are available only before dispatch and are not guaranteed once fulfilment begins. After shipment, cancellation is handled through the Refund Policy. Customers of The Ordinary can refer to this rule whenever the stated conditions are met.

How the daily cut-off works

Orders submitted by 5:00 PM (America/Chicago time) can enter processing that business day. Orders placed after the cut-off, or on a weekend or applicable holiday, begin counting on the next business day. The Ordinary applies this principle at the relevant stage of the online purchase journey.

Preparing the order

Processing means payment review, order verification, picking, packing, and handoff preparation. It normally takes 1–2 business days and is separate from carrier transit. Questions about this point can be directed to The Ordinary using the verified details below.

Shipping enquiries

The Ordinary
Email: Support@theordineryp.top
Telephone: (563) 700-7447
Physical address: 24 Microwave Hill Rd, Clancy MT 59634, United States
Customer service: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago time).

Please identify the product and order when writing to us.