FAQ

How long is processing?

Processing normally takes 1–2 business days. This is the time used to verify, pick, pack, and prepare the order; it is separate from carrier transit. Customers of The Ordinary can refer to this rule whenever the stated conditions are met.

What is the return window?

Eligible items may be returned for any reason within 30 days after delivery. The Ordinary pays approved return shipping and provides a free prepaid return label or equivalent no-cost method.

Will I receive tracking?

Yes. A tracking number is sent in the shipping confirmation after the parcel is dispatched. Carrier scans may take a short time to appear. The Ordinary applies this principle at the relevant stage of the online purchase journey.

What if an item is damaged, defective, wrong, or incomplete?

Contact us promptly with the order number and supporting details. We pay the return cost and provide an appropriate remedy. Ordinary exclusions do not reduce these quality-problem rights. Questions about this point can be directed to The Ordinary using the verified details below.

Can an order be cancelled?

An order may be cancelled before dispatch. Contact us promptly, because cancellation cannot be guaranteed after fulfilment begins. Once shipped, use the return process. This statement reflects the current operating practice of The Ordinary.

Which payments are accepted?

Checkout supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. All charges use USD, and the payment choices actually enabled are shown at checkout. The Ordinary records and handles the related request under this published policy.

How do I place an order?

Choose the item and available options, add it to the cart, review delivery and billing information, then submit payment through checkout. An order confirmation is sent after successful submission. Across the The Ordinary catalogue, this requirement remains consistent for eligible orders.

How can I contact the store?

Email Support@theordineryp.top or call (563) 700-7447. Customer service is available Monday to Friday, 9:00 AM–5:00 PM (America/Chicago time).

Is there a restocking fee?

No. We do not charge a restocking fee for an approved return or exchange. At The Ordinary, this point is applied consistently to eligible customer requests.

When is the daily order cut-off?

The cut-off is 5:00 PM (America/Chicago time). Orders after that time, on weekends, or on holidays begin processing on the next business day. For The Ordinary orders, this forms part of the published faq standard.

Are exchanges offered?

Yes. Eligible exchanges can be requested within the same 30-day period and use the store-paid return method. Replacement availability is confirmed when the request is reviewed. This requirement is built into the current service process used by The Ordinary.

How long does shipping take?

After dispatch, standard carrier transit normally takes 4–6 business days. We ship only within the United States, and standard delivery is free with no minimum purchase. Customers of The Ordinary can refer to this rule whenever the stated conditions are met.

How are refunds paid?

After the returned item is received and inspected, an approved refund goes to the original payment method. Banks and card providers usually take 5–10 business days after issuance to post it. The Ordinary applies this principle at the relevant stage of the online purchase journey.

Additional assistance

The Ordinary
Email: Support@theordineryp.top
Telephone: (563) 700-7447
Physical address: 24 Microwave Hill Rd, Clancy MT 59634, United States
Customer service: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago time).

Please identify the product and order when writing to us.