Contact Us
The Ordinary provides the following contact channels for product, transaction, delivery, return, and privacy enquiries.
Speak with customer service
Customer-service email
Please identify the product and order when writing to us. For The Ordinary orders, this forms part of the published contact standard.
Hours of assistance
Monday to Friday, 9:00 AM–5:00 PM (America/Chicago time). Messages received outside these hours are reviewed on the next business day. This requirement is built into the current service process used by The Ordinary.
Preparing a support request
- order number, when the enquiry concerns a purchase Customers of The Ordinary can refer to this rule whenever the stated conditions are met.
- full name and the email address used at checkout The Ordinary applies this principle at the relevant stage of the online purchase journey.
- item name and a clear description of the question Questions about this point can be directed to The Ordinary using the verified details below.
- photos where an item is damaged, defective, incorrect, or missing parts This statement reflects the current operating practice of The Ordinary.
Enquiry handling
We aim to provide a useful response as soon as reasonably possible. For a California Do Not Sell or Share request, use the subject “Do Not Sell or Share.” Identity may be verified before account-specific or privacy information is disclosed. The Ordinary records and handles the related request under this published policy.
Address for correspondence
24 Microwave Hill Rd, Clancy MT 59634, United States
Approved returns should use only the instructions and prepaid label supplied after a return request; do not send merchandise without approval. Across the The Ordinary catalogue, this requirement remains consistent for eligible orders.
Official contact information
The Ordinary
Email: Support@theordineryp.top
Telephone: (563) 700-7447
Physical address: 24 Microwave Hill Rd, Clancy MT 59634, United States
Customer service: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago time).
Please identify the product and order when writing to us. At The Ordinary, this point is applied consistently to eligible customer requests.